At Onezise, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit onezise.com, purchase our DSP hardware, or activate our VST plugins.
1. Data We Collect
To provide you with cutting-edge digital audio products, we collect the following types of information:
- Account Information: Name, email address, and billing details when you create an Onezise ID or make a purchase.
- VST License Verification Data: When you authorize a Onezise VST plugin, we collect minimal telemetry, including an anonymized Machine ID and IP address, solely to validate your software license and prevent piracy.
- Usage Data: Basic website analytics and crash reports from our software to help us improve our DSP algorithms and user experience.
Note: We do not process or store your financial information. All payments are handled via secure, PCI-compliant third-party payment gateways.
2. How We Use Your Data
We use your personal data strictly for the following purposes:
- To fulfill our contract with you (delivering software downloads, processing hardware orders, and managing licenses).
- To provide technical support and customer service.
- To notify you about critical security updates, bug fixes, or new plugin versions.
- To improve our digital toolsets and website performance.
3. Your Rights Under GDPR (European Union)
As a company based in Finland, Onezise strictly adheres to the General Data Protection Regulation (GDPR). If you are an EU resident, you possess the following rights:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Erasure (Right to be Forgotten): You can request that we delete your data. Please note that deleting your account will revoke your VST licenses as we will no longer be able to verify your authorization.
- Right to Rectification: You can correct inaccurate or incomplete data.
- Right to Data Portability: You can request your data in a structured, machine-readable format.
4. Your Rights Under CCPA (USA / California)
If you are a resident of California or applicable US states, you are protected under the California Consumer Privacy Act (CCPA) and similar regional laws. Onezise commits to the following:
- We Do Not Sell Your Data: Onezise has never, and will never, sell your personal information to third parties.
- Right to Know: You may request disclosure of the specific pieces of personal information we have collected over the past 12 months.
- Right to Non-Discrimination: We will not deny you goods or services, nor charge you different prices, for exercising your privacy rights.
5. International Data Transfers
Onezise is headquartered in Helsinki, Finland. Your data is stored on secure servers located within the European Economic Area (EEA). If we utilize third-party service providers located outside the EEA (such as global content delivery networks), we ensure appropriate safeguards are in place, typically through Standard Contractual Clauses (SCCs) approved by the European Commission, ensuring your data maintains GDPR-level protection internationally.
6. Data Security
We implement robust, industry-standard security measures. Our license servers utilize end-to-end encryption, and all web traffic is secured via TLS/SSL. While no digital transmission is 100% secure, we continuously update our architecture to protect your data against unauthorized access.
7. Contact Information
If you have any questions about this Privacy Policy, wish to exercise your data rights, or need assistance managing your VST licenses, please contact our Data Protection Officer:
Onezise DSP Team
Attn: Joel Laitinen
Helsinki, Finland
Email: [email protected]